Deana Tobiczyk

Member Services Manager

Deana joined the VBA team in 2015 as the Member Services Manager and was an excellent fit for the role. Previously, she spent 13 years as a Heinz Customer Service Manager for their Order Management Team, focusing on process improvement and streamlining operational efficiency. She earned a Bachelor of Science in Education from California University of Pennsylvania.

As the Member Services Manager, Deana is responsible for overseeing our seven-person call center for VBA members. Our Member Services department assists members with eligibility and benefit questions, locating an in-network provider and educating our customers on our vision benefits. She is also responsible for handing escalated issues and lens disputes, as well as managing our phone system administration, call statistics and creating new policies and procedures.

Deana has been a Pittsburgher all her life. She enjoys spending time at home with her husband and two kids, and of course their rescue bulldog. When she can, she likes to go skiing and shopping with friends.