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Our customer care representatives are available to answer your questions Monday through Friday, 8:30 a.m. to 6:00 p.m. ET.
Members
Phone – 1-800-432-4966 or 412-881-4900 x 1
Fax – 412-881-4898
Email – memberservices@vbaplans.com
Benefits Administrators & Brokers
For billing questions
Phone – 1-800-432-4966
Fax – 412-881-5522
Email – billing@vbaplans.com
For enrollment questions
Phone – 1-800-432-4966 x 3, option 1
Fax – 412-881-4898
Email – clientrelations@vbaplans.com
For plan questions
Phone – 1-800-432-4966 x 3, option 1
Fax – 412-881-7319
Email - clientrelations@vbaplans.com
Providers
Phone – 1-800-432-4966 x 2
Fax – 412-885-5646
Email – providers@vbaplans.com
Laboratories
Phone – 1-800-432-4966 x 2
Fax – 412-885-5646
Email – labs@vbaplans.com
To give our employees an opportunity to spend time with family, VBA will be closed on the following holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the Friday after Thanksgiving and Christmas.
2023 Holiday Observations
Monday, January 2 |
Thursday, November 23
|
We will be open with abbreviated office hours from 8:30 a.m. to 12:30 p.m. on Friday, December 22 and Friday, December 29.
Media Inquiries
Click here to download the media kit.
Mailing Address:
VBA
400 Lydia Street, Suite 300
Carnegie, PA 15106