We're Here to Answer Your Questions

Our customer care representatives are available to answer your questions Monday through Friday, 8:30 a.m. to 6:00 p.m. ET.

Members
Phone – 1-800-432-4966 or 412-881-4900 x 1
Fax – 412-881-4898
Email – memberservices@vbaplans.com

Benefits Administrators & Brokers
For billing questions
Phone – 1-800-432-4966 
Fax – 412-881-5522
Email – billing@vbaplans.com

For enrollment questions
Phone – 1-800-432-4966 x 3, option 1
Fax – 412-881-4898
Email – clientrelations@vbaplans.com

For plan questions
Phone – 1-800-432-4966 x 3, option 1
Fax – 412-881-7319
Email - clientrelations@vbaplans.com

Providers
Phone – 1-800-432-4966 x 2
Fax – 412-885-5646
Email – providers@vbaplans.com

Laboratories
Phone – 1-800-432-4966 x 2
Fax – 412-885-5646
Email – labs@vbaplans.com

To give our employees an opportunity to spend time with family, VBA will be closed on the following holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the Friday after Thanksgiving and Christmas.

2026 Holiday Observations

We will be open with abbreviated office hours from 8:30 a.m. to 12:30 p.m. on Thursday, December 24 and Thursday, December 31.

Media Inquiries
Click here to download the media kit.

Mailing Address:
VBA
400 Lydia Street, Suite 300
Carnegie, PA 15106