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We're Here to Answer Your Questions

Our customer care representatives are available to answer your questions Monday through Friday, 8:30 a.m. to 6:00 p.m. ET.

Members
Phone – 1-800-432-4966 or 412-881-4900 x5
Fax – 412-881-4898
Email – memberservices@vbaplans.com

Benefits Administrators & Brokers
For billing questions
Phone – 1-800-432-4966 x7
Fax – 412-881-5522
Email – billing@vbaplans.com

For enrollment questions
Phone – 1-800-432-4966 x8
Fax – 412-881-4898
Email – elig@vbaplans.com

For plan questions
Phone – 1-800-432-4966 x0
Fax – 412-881-7319
Email – salessupport@vbaplans.com

Providers
Phone – 1-800-432-4966 x6
Fax – 412-885-5646
Email – providers@vbaplans.com

Laboratories
Phone – 1-800-432-4966 x6
Fax – 412-885-5646
Email – labs@vbaplans.com

To give our employees an opportunity to spend time with family, VBA will be closed on the following holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the Friday after Thanksgiving and Christmas.

2022 Holiday Observations

Monday, January 3
Monday, May 30
Monday, July 4
Monday, September 5

Thursday, November 24
Friday, November 25
Monday, December 26

We will be open with abbreviated office hours from 8:30 a.m. to 12:30 p.m. on Friday, December 23 and Friday, December 30.

Media Inquiries
Click here to download the media kit.

Mailing Address:
VBA
400 Lydia Street, Suite 300
Carnegie, PA 15106

If you are unable to reach us during regular working hours, please call us at our alternative phone number 412-618-5919 or fill out the form below and one of our exceptional customer care representatives will get back to you as soon as possible.